How to contact the technical support?

Updated

There are several ways to contact our technical support, you can use any of them, all messages in any case will get to our staff immediately. You can also find all the links on our website.

1. Telegram bot.
2. WhatsApp bot.
3. Admin Panel Widget. AVAILABLE IN BUSINESS SUBSCRIPTION.
4. Email letter.

Method 1. Telegram Bot.

This method will suit all clients. 

1. Type @shelltechbot into the Telegram search bar.
2. Open the chat and either use the menu or write a message, the bot will immediately pass it to the tech support staff.

Method 2. WhatsApp Bot.

1. Follow the link or search for the contact +79219178238.
2. Write a message, the bots will immediately pass it on to the tech support staff.

Method 3. Admin panel widget.

This method is best for the clients who already have a gaming center, as well as for the gaming center’s employees, because the technical support service will immediately have the information about the gaming center and the employee who applies for the support.

1. Open the Admin panel at  https://admin.smartshell.gg/.
2. Click on the Technical support button in the lower left corner.
   
   
    
3. Ask your question in the chat box that opens.
   
   
    

Method 4. Email letter.

This method is best for the clients who do not need a quick response.

Send an email to support@smartshell.gg. You will receive a notification that your request is being processed and a reply to the same email from which you sent the letter.