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Loyalty system

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The loyalty system has a separate section in the admin panel, we will tell you more about each component of the system.

Discounts

Read more in this article.

You can find it by selecting the Loyalty System section from the menu and clicking on the Discounts tab.

Why Discounts Matter:

A discount is a reduction in the cost of a pass, item, or service, often applied to specific categories. To utilize discounts, enable the option in the card of each relevant category.

How to Create a Discount

  1. After clicking Add a Discount, a modal window will open up.
  2. Fill in:
    • Name;
    • Percentage value.

 

Promo code

Read more in this article.

You can find it by selecting the Loyalty System section from the menu and clicking on the Promo codes tab.

Why you need a promo code

Promo codes are employed for promotions linked to client deposits, enhancing the credited amount to the deposit account.

How to create a promo code

  1. After clicking "Add Promo Code", a modal window will open up.
  2. Fill in:
    • Name;
    • Percentage value;
    • Quantity - switch the slider to the right if you need to specify the number of promo codes.
    • Specify the quantity in case of restrictions. By default the quantity is unlimited.

Read about the difference between a discount and a promo code here.

 

Cashback

Read more in this article.

You can find it by selecting the Loyalty System section from the menu and clicking on the Cashback tab.

Why you need cashback

Cashback operates as a bonus program. Clients receive a portion of their deposit as an additional bonus when it reaches a specified amount.

How to create a cashback

  1. After clicking Add a Condition, a modal window will open up.
  2. Fill in:
    • Deposit refill amount – the amount from which cashback will be credited to the client;
    • Select the type of accrual: percentage or fixed value;
    • Amount in a fixed value;
    • Validity period – disable the slider to set the time frame.


Important to know

  • Promo codes are not taken into account when calculating cashback. Cashback works with bonus refill: if the amount payable including all applicable discounts/promo codes is less than the amount required to receive the cashback, the cashback is not applied.
  • You cannot create a cashback with the same recharge amount. If a refund is issued for a deposit, the cashback is also deducted.

Achievements

Read more in this article.

You can find it by selecting the Loyalty System section from the menu and clicking on the Achievement tab.

Why you need achievements

With the achievement system you can flexibly customize your center's loyalty system, including adding nice rewards for customers when they sign up, top up, make purchases and spend the number of hours in the club. Rewards for achievements are given only once. The counting of fulfillment of achievement conditions starts from the moment of its creation.

How to create an achievement

  1. After clicking Create an Achievement, a modal window will appear.
  2. Fill in:
    • Title – the name of the achievement.
    • Condition – select the type of condition to fulfill.
    • Reward – the type of reward for completing the achievement.
    • Value (if necessary) – the amount of the reward.

 

Important to know

  • Each achievement can only be rewarded once.
  • An achievement cannot be changed. If you want to change its conditions, you must create a new achievement.
  • Counting the fulfillment of the conditions of an achievement starts from the moment you create it.

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